1. Overview

We at Prime Bot are committed to ensuring your satisfaction with our trading bot. If for any reason you are not completely satisfied with your purchase, we offer a 72-hour trial period during which you can request a refund.

2. Trial Period
 

• Duration: The trial period lasts for 72 hours (3 days) from the time of purchase.

• Eligibility: During this period, if you encounter any issues or determine that the bot does not meet your needs, you may request a refund.
   

3. Refund Request Process
 

• Initiating a Request: To initiate a refund request, please contact our support team through the contact information provided on our website. Include your order details and the reason for the refund request. Refunds must be requested by the original user who made the purchase.

• Evaluation: Our support team will review your request to ensure it meets the criteria outlined in this policy.

• Response Time: We aim to respond to all refund requests within 24 hours of receipt.
   

4. Refund Approval
 

• Criteria: Refunds are typically approved if the request is made within the trial period and the issue described is verified by our support team.

• Technical Issues: If there is a technical issue from our side or any other significant problem preventing the bot from functioning as intended, a refund will also be granted.

• Processing Time: Once approved, refunds are usually processed within 24 hours.

• Refund Method: The refunded amount will be credited to the original payment method used for the purchase, specifically to the same wallet address from which the purchase was made.

• Access Termination: Once a refund is approved, access to the Prime Bot will be immediately terminated for the current user.
   

5. Conditions
 

• Valid Requests: Refunds will only be issued for requests made within the 72-hour trial period.

• Single Refund: Each user is entitled to one refund request per purchase. Subsequent purchases will not be eligible for the trial period refund.

• Non-Refundable Items: Any purchases made outside the trial period or that do not meet the criteria for a refund will not be eligible.

• User Requests Only: Refunds cannot be requested by another user or friend on behalf of the original purchaser.
   

6. Contact Information

If you have any questions or need assistance with a refund request, please contact our support team through the contact information provided on our website.

FAQs

Q: How long does the trial period last? A: The trial period lasts for 72 hours from the time of purchase.

Q: How do I request a refund? A: Contact our support team with your order details and reason for the refund within the trial period. Only the original user who made the purchase can request a refund.

Q: How quickly will my refund be processed? A: Refunds are typically processed within 24 hours once approved.

Q: Can I request a refund after the trial period? A: Refund requests made after the trial period are not eligible for a refund.

Q: How will I receive my refund? A: The refund will be credited to the original payment method used for the purchase, specifically to the same wallet address from which the purchase was made.

Q: What happens to my access to Prime Bot if I get a refund? A: Once a refund is approved, your access to Prime Bot will be immediately terminated.